Welcome to the Governess of London's privacy notice.
The Governess of London respects your privacy and is committed to protecting personal data. This privacy notice will inform you as to how we look after the personal data of visitors to our website, our prospective clients, our clients and, given the nature of our service, the children of our prospective clients and clients and any person with responsibility for your children, and tell you about your privacy rights and how the law protects you.
Purpose of this privacy notice
This privacy notice aims to give you information on how the Governess of London collects and processes the personal data of visitors to our website, our prospective clients, our clients and, given the nature of our service, the children (including step and adopted children) of our prospective clients and clients and any other person with responsibility for your children (“responsible adult”), e.g. a nanny or grandparent.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
The Governess Ltd is the controller and responsible for personal data (referred to as "the Governess of London", "we", "us" or "our" in this privacy notice).
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact details
Our full details are:
Full name of legal entity: The Governess Ltd
Name or title of DPO: Laura Etherington-Chilcott
Email address: laura@thegovernessoflondon.co.uk
Postal address: The Governess of London 20 Barnfield House, Sandpit Lane, Accrington, Lancashire, BB1 3NY
Telephone number: +44 (0) 7983 973 884
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 3rd January 2022.
It is important that the personal data we hold is accurate and current. Please keep us informed if your personal data (or, where a client, the personal data of your children or any other responsible adult) changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you, your children and any responsible adult, which we have grouped together follows:
We collect Special Categories of Personal Data about your children including information about their health, and potentially information about your and your children’s religion. We do not collect information about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you, your children and other responsible adults, including through:
Direct interactions. You may give us Identity, Contact, Health, Educational, Financial and Other Data by filling in forms on our website, by corresponding with us by post, phone, email or otherwise, or by telling us in person. This includes personal data you provide, whether about yourself, your children or any responsible adult when you:
You confirm that you have the consent of any person, or responsibility for any children, whose data you give us.
Performance of services. We may record Identity Data and/or create Educational Data during and/or after the performance of our services, including through contractors performing services on our behalf.
Third parties. We may receive Identity, Contact, Financial and Transaction Data from various third parties such as our bankers or providers of payment services.
We may also receive:
We will only use the personal data we have collected when the law allows us to. Most commonly, we will use it in the following circumstances:
More information about the types of lawful basis that we will rely on to process personal data may be found in the Glossary below.
Other than for our use of Health Data or information about religion, we do not rely on consent as a legal basis for processing personal data.
Purposes for which we will use the personal data we have collected
We have set out below, in a table format, a description of all the ways we plan to use personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process personal data for more than one lawful ground depending on the specific purpose for which we are using it. Please contact us if you need details about the specific legal ground we are relying on where more than one ground has been specified in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
---|---|---|
To provide you with information you have requested about our services, to register you as a client, to create or update your child’s profile on our website, and to perform our services |
|
Performance of a contract with you |
To process your contract including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
|
(a) Performance of a contract with you |
To manage our relationship with you which will include notifying you about changes to our terms or privacy notice |
|
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation |
To administer and protect our business, our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and the personal data we hold |
|
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud or data theft, and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
Asking if you would like us to perform further services for you following completion of particular services or recommending other services to you |
|
Necessary for our legitimate interests (to develop our services and grow our business) |
To protect the health of your children, our contractors performing services on our behalf, and the other children we perform services for. |
|
Special Category Data: (a) With your explicit consent or the explicit consent of a responsible adult (b) Necessary to protect the vital interests of your children or other children we perform services for |
To comply with other legal obligations, for example to comply with requests for a child’s data by someone with parental responsibility |
|
Necessary to comply with a legal obligation |
Marketing
We do not use personal data for marketing purposes.
Cookies
We only use cookies that are strictly necessary for the operation of our site, given the service we provide. For more information about the cookies we use, please see our Cookie Policy [LINK TO YOUR COOKIE POLICY.]]
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Change of purpose
We will only use personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of the personal data they and to treat it in accordance with the law. We do not allow our third-party service providers to use personal data for their own purposes and only permit them to process personal data for specified purposes and in accordance with our instructions.
We do not transfer personal data we have collected outside the European Economic Area (EEA). We store all personal data on servers in London and Dublin.
We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If you believe that the security of your account on our website, containing your children’s profile, has been compromised, for example if you become aware that someone else has the log-in information, you should bring this to our attention as soon as possible to enable us to lock it.
How long will you use my personal data for?
We will only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In some circumstances you can ask us to delete personal data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information, including for our marketing purposes, indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If a child is not competent to do so, a person with parental responsibility may exercise the child’s rights on his/her behalf. Those rights are to:
How to exercise your rights
If you wish to exercise any of your rights, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or that of a child you have parental responsibility for) or to exercise any other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
LAWFUL BASIS
Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on the people whose personal data we are processing (both positive and negative) and their rights before we process their personal data for our legitimate interests. We do not use personal data for activities where our interests are overridden by the impact on those people (unless we have their consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of contract means processing personal data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.